Shipping Policy

Last Updated: October 16, 2026

1. General Information

Thank you for shopping with us.

This Shipping Policy outlines the order processing, shipping, delivery, and tracking procedures applicable to purchases made through our online store, operated by RYAN ASHBY LLC.

We are committed to providing customers with clear shipping information, reliable order fulfillment, and transparent delivery procedures.

2. Order Processing

Orders are processed during regular business days, Monday through Friday, excluding public holidays.

Our standard order processing time is 1–3 business days, subject to product availability and payment verification.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During promotional periods or periods of high demand, processing may take longer.

3. Estimated Delivery Times

Estimated delivery times vary depending on the shipping destination, carrier, and selected shipping method.

Our standard estimated delivery times are:

• United States: 5–10 business days.

• United Kingdom: 5–12 business days.

• European Union: 7–15 business days.

• Canada: 7–15 business days.

• Other International Destinations: 10–20 business days.

These estimates begin after order dispatch and do not include order processing time.

Delivery times are estimates, not guaranteed arrival dates.

Any delivery commitments required by applicable consumer protection laws will be honored.

4. Shipping Rates

Shipping costs are calculated and displayed during checkout based on the delivery destination, shipping method, and applicable promotional offers.

Any free shipping promotions will be clearly displayed on our website or during checkout.

Customers will have the opportunity to review applicable shipping charges before completing their purchase.

5. Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing their tracking number or a link to monitor the shipment.

Tracking updates may take 24–72 hours to appear after dispatch, depending on the shipping carrier.

Customers experiencing tracking difficulties may contact our customer support team.

6. International Shipping

We may offer international shipping to selected countries and territories.

International orders may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.

Unless otherwise stated during checkout, customers may be responsible for applicable import duties and taxes.

Shipping availability and restrictions will be disclosed during checkout.

7. Shipping Delays

Although we strive to meet our estimated delivery times, delays may occur due to:

• Customs inspections and clearance procedures.

• Severe weather conditions.

• Transportation disruptions.

• Carrier service interruptions.

• Public holidays.

• Incorrect or incomplete shipping information.

• Unexpected increases in order volume.

If a significant delay affects an order, we will make reasonable efforts to provide updated delivery information.

Customers retain all rights available under applicable consumer protection laws.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If an incorrect address is provided, customers should contact our support team as soon as possible.

Address changes may not be possible once an order has been dispatched.

Additional shipping charges resulting from customer-provided address errors may apply where permitted by law.

9. Lost or Missing Packages

If tracking indicates that a package has been delivered but the customer has not received it, the customer should contact our support team.

We may investigate the shipment with the relevant carrier and request additional information to help locate the package.

Where an order is confirmed lost in transit, we will provide an appropriate replacement or refund in accordance with applicable law.

10. Damaged Packages

Customers who receive damaged packages should contact our support team as soon as reasonably possible.

We may request photographs of the damaged packaging and affected products to assist with the investigation.

Eligible claims will be resolved through a replacement, refund, or another appropriate remedy.

11. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

When this occurs, customers may receive multiple tracking numbers and delivery notifications.

Separate shipments do not necessarily result in additional shipping charges unless disclosed during checkout.

12. Order Cancellations

Customers may request cancellation before their orders are dispatched.

Once an order has entered shipment, cancellation may no longer be possible.

Customers may still request a return after delivery in accordance with our Refund & Return Policy and applicable consumer rights.

13. Returns and Refunds

For information regarding product returns, exchanges, and refunds, please refer to our Refund & Return Policy available on our website.

14. Contact Information

For questions about shipping, delivery, tracking, or order fulfillment, customers may contact our support team through the official contact channels published on our website.

Legal Business Name: RYAN ASHBY LLC

Business Address: 655 Baker St, Costa Mesa, CA 92626, United States

Country: United States of America