Refund policy

Refund & Return Policy

Last Updated: October 16, 2026

At RYAN ASHBY LLC, customer satisfaction is important to us. We are committed to providing a transparent and straightforward return and refund process.

1. Return Eligibility

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, labels, and packaging must be included.

  • Proof of purchase or an order confirmation must be provided.

  • The return must be authorized by our customer support team before shipment.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or custom-made products.

  • Perishable goods.

  • Personal care and hygiene products that have been opened, where permitted by law.

  • Gift cards.

  • Items marked as final sale, where legally permitted.

These exclusions do not limit any statutory consumer rights.

3. Damaged, Defective, or Incorrect Items

Customers should inspect their orders upon delivery.

If an item arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible with the order number, a description of the issue, and photographs where available.

We will review the request and provide an appropriate resolution in accordance with applicable consumer protection laws.

4. Return Process

To initiate a return:

  1. Contact our customer support team through the official contact information published on our website.

  2. Provide your order number and reason for the return.

  3. Wait for return authorization and shipping instructions.

  4. Package the product securely and send it to the authorized return location.

Please do not send returns to our registered business address unless specifically instructed to do so.

5. Refund Processing

Once the returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Financial institutions and payment providers may require additional processing time before the funds appear in the customer's account.

Applicable consumer protection laws may require different refund deadlines.

6. Return Shipping Costs

For returns based on customer preference, customers are responsible for return shipping costs unless otherwise stated.

If a return results from our error or a defective or incorrect product, we will cover reasonable return shipping costs as required by applicable law.

7. Exchanges

Exchanges are subject to product availability.

Customers wishing to exchange an item should contact our customer support team to confirm eligibility and receive instructions.

8. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Orders that have already entered processing or shipment may not be eligible for immediate cancellation.

Where cancellation is unavailable, customers may request a return after delivery in accordance with this policy and applicable law.

9. International Orders

International customers may be responsible for customs duties, import taxes, and other applicable charges.

Refunds of these charges depend on applicable law and the policies of the relevant customs authorities.

International returns may require additional processing time.

10. Contact Information

For questions regarding returns, refunds, or exchanges, please contact our customer support team using the contact information published on our online store.

Business Name: RYAN ASHBY LLC

Business Address: 655 Baker St, Costa Mesa, CA 92626, United States.